Accessibility Statement

Updated: January 28, 2026

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Our Commitment

Tried and True Mobile Massage is committed to ensuring digital accessibility for people with disabilities and providing an inclusive experience for all our clients. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

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Digital Accessibility

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. These guidelines explain how to make web content more accessible for people with a wide array of disabilities.

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Measures to Support Accessibility

To ensure the accessibility of our website and booking process, we:

• Regularly review our site for keyboard-only navigation.

• Use descriptive alt-text for images.

• Ensure color contrast ratios meet accessibility standards.

• Use clear, easy-to-read fonts and headings.
   

Mobile Service Accessibility

As a mobile provider, we come to you. We are dedicated to providing therapeutic massage to individuals with varying physical needs, including those with limited mobility.

• Service Adaptation: Our therapists are trained to adapt treatments for clients who may need to remain seated or have specific positioning requirements.

• Communication: If you have specific accessibility needs regarding your home environment or the massage itself, please let us know during the booking process so we can arrive fully prepared to accommodate you.
   

Feedback & Contact

We welcome your feedback on the accessibility of our services and website. If you encounter any barriers or have difficulty booking an appointment, please reach out to us directly so we can assist you manually.

• Phone: 310-990-6255

• Email: triedandtruemobilemassage@gmail.com

We aim to respond to accessibility feedback within 2 business days.

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Health & Safety Protocols

Tried and True Mobile Massage is committed to providing a safe, professional, and hygienic experience. Because our services are brought directly to your home or office, we adhere to strict sanitation standards that meet or exceed industry guidelines.

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Our Sanitation Standards

• Clinical Grade Equipment: All massage tables and bolsters are thoroughly disinfected between every appointment using hospital-grade, EPA-approved cleaners.

• Fresh Linens: We use professionally laundered, high-thread-count linens. A fresh, sanitized set is used for every single client—no exceptions.

• Hand Hygiene: Our therapists follow rigorous hand-washing protocols before and after every treatment and use sanitizer as needed during the session.

• Tool Care: Any additional tools used (such as stones or specialized massage tools) are fully sterilized after each use.
   

Mobile Environment Safety

• Space Requirements: To ensure the safety of both the client and the therapist, we ask that the massage area be clear of tripping hazards, pets, and clutter.

• Smoke-Free Policy: To maintain the integrity of our equipment and the health of our therapists, we require a smoke-free environment during the service.

• Therapist Wellness: We conduct daily health self-screenings. If a therapist shows any signs of illness, we will notify you immediately to reschedule your appointment at no additional cost.
   

Client Responsibility

• Health Disclosure: We ask that you provide an accurate health history on your intake form. If you are feeling unwell (fever, cough, or contagious skin condition), please contact us to reschedule.

• Rescheduling for Illness: If you or anyone in your household is ill, we waive our standard 24-hour cancellation fee for a one-time rescheduling, as your safety and ours is the top priority.