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Privacy Policy

A legal disclaimer

Updated: January 28, 2026

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Section I. Privacy Policy Overview

Tried and True Mobile Massage (collectively, “Company,” “us,” “we,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This privacy policy (“Privacy Policy” or “Policy”) describes our privacy practices in connection with our website and any other mobile application that we own or control that links to this Privacy Policy (collectively, the “Site”) and our privacy practices in connection with other aspects of our business, including our offline interactions, mobile service locations, and the products and services that we provide (collectively, “Services”).

In this Privacy Policy, “you” means any person who visits our Site, uses our Services, or communicates with us on the phone, by email, or text. This Privacy Policy also describes the rights and choices available to individuals with respect to their information.

The Effective Date of this Privacy Policy is published at the top of the page. Tried and True Mobile Massage reserves the right in its sole discretion to amend this Privacy Policy at any time. Your continued use of any Site or Service after we make changes is deemed to be acceptance of those changes.

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Section II. Consent

By accessing, browsing, or otherwise using the Site or our Services, you expressly consent to this Privacy Policy, including our collection, storage, use, and disclosure of your information in accordance with this Policy. If you do not agree to the terms of this Privacy Policy, you must not use our Site or our Services.

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Section III. Privacy of Children

Our Site and Services are not intended for children. You must be at least thirteen (13) years of age to use the Site and/or Services. If we learn that a user is under age thirteen (13), we will promptly delete any personal information in that user’s account.

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Section IV. What is Personal Information?

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could be linked, directly or indirectly, with a particular individual or household.

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Section V. Categories of Information We Collect

We collect the information you give us when you contact us, book an appointment, or use our Services. This includes:

  • Identifiers: Name, address (for mobile service delivery), phone number, or email address.

  • Commercial Information: Services purchased, payment information, and transaction history.

  • Health Information: Physical or mental conditions or health history provided voluntarily to ensure the safety and efficacy of massage treatments.

  • Technical Data: IP address, browsing history, and interaction with our Site.

We may collect consumer health data only to the extent necessary to provide the Services requested. This information is visible to our providers to track services provided over time. We do not sell your personal or health information.

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Section VI. How We Collect Information

We collect information through:

  • Direct Interaction: When you book a mobile massage, fill out an intake form, or call us.

  • Automated Technologies: Cookies and web beacons used on our website to improve user experience.

  • Third Parties: Booking platforms or payment processors (like Square or Stripe) used to facilitate your appointments.
     

Section VII. How We Use Information

We use your information to:

  • Provide mobile massage services at your location.

  • Process payments and fulfill bookings.

  • Communicate appointment reminders and updates.

  • Improve our service offerings and website functionality.

  • Comply with legal obligations and ensure the safety of our therapists and clients.
     

Section VIII. Who We Share Information With

We do not sell or rent your personal information. We may share information with:

  • Service Providers: Third parties who help us with payment processing, booking management, or website analytics.

  • Legal Requirements: Law enforcement or government entities when required by law or to protect the safety of our team and customers.
     

Section IX. Security and Protection

We use reasonable electronic and physical measures to protect your information. While we use encryption for sensitive data (like credit card info), no method of transmission over the internet is 100% secure. You are responsible for keeping any account passwords confidential.

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Section X. Your Choices and Access Requests

  • Email/Text: You can opt-out of marketing communications at any time by clicking "unsubscribe" or texting "STOP."

  • Access/Deletion: You may request to see or delete the personal information we hold by contacting us at the email below.
     

Section XI. State Privacy Rights

Depending on your state of residence (e.g., California, Texas), you may have specific rights regarding the access, correction, and deletion of your data. To exercise these rights, please contact us using the information below.

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Section XII. Governing Law

This Privacy Policy shall be governed by the laws of the State of California.

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Section XIII. Contact Us

For questions or to exercise your privacy rights, please contact us at:

Tried and True Mobile Massage Email: triedandtruemobilemassage@gmail.com

Phone: 310-990-6255

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